Our Services

At WiseSpot, customers always come first and we gauge our success by the value we create and the improvements we make towards their business and operations.

While today's telecommunication industry is riddled with business challenges, new technologies are continuously evolving, bringing in endless new possibilities. Holding firm to our core values of putting our customers first, we do not settle for second-best. WiseSpot takes a consistent, systematic approach to service every customer account so that our installations evolve to adequately address their changing needs.

With an account servicing team that has years of experience in working in the telecommunications industry, our service begins with a thorough analysis of each customer's business focus and operational needs. What new revenue streams can be created? What issues can technology help to resolve? Thorough pre-sales planning and live concept demonstrations result in tailored solutions that best fit the needs of each corporation.

Our Services

Pre-Sales
Planning

Solution Design & Configuration Workshops
Pre-Sales Business Consultancy

Project
Management

SIGNALING Commissioning Testing
System Installation & Setup
User Acceptance Testing
Software Development

System
Commissioning

System Cut-Over
User Training

Post-Sales
Support

Proactive Alert
7 x 24 Emergency Cell Out (ECO) Service
Preventive Maintenance

Regular
Review &
Needs
Assessment

Proven track record for multi-vendor project management of telecommunication and enterprise applications

Backed by our numerous implementation experiences, every WiseSpot project is grounded in our systematic and stringent project implementation methodology, and is managed by a multi-disciplined team consisting of both WiseSpot and client-side resources. This ensures that the final solution ultimately installed is of uncompromising quality and meets the business, technical and budgetary objectives.

WiseSpot Project Implementation Methodology

01
Plan

User requirement analysis
network architecture & intergration analysis
PRELIMINARY PROJECT PLAN

02
Design

PROJECT SCOPE DEVELOPMENT
FUNCTIONAL SPECIFICATIONS
TECHNICAL SPECIFICATIONS
TEST CASES

03
Development
& Testing

SOFTWARE
SIGNALING COMMISSIONING TESTING
USER ACCEPTANCE TESTING
SITE PREPARATION,SYSTEM INSTALLATION & SETUP

04
IMPLEMENTATION &
SYSTEM
COMMISSIONING

MIGRATION
USER TRAINING
SYSTEM CUTOVER

05
ROLL OUT

SUPPORT HANDOVER
STABILIZATION
ROLL OUT PREPERATION

After system roll-out, our maintenance team continues to provide telco-grade 7x24 support under a complete set of trouble-shooting and escalation procedures to ensure proper tracking and follow-through of all reported problems. Currently our on-site support is managing over 100 major installations in operation across Greater China, Singapore, Australia, UK & USA.